At Kuzuma Store, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

Requesting a Return or Refund

• Please contact our customer service team at support@kuzuma.store within 30 calendar days of receiving your order.

• Include your order number and the reason for your return.

• Our team will provide return instructions and the return shipping address (if applicable).

Eligible Return/Refund Scenarios

• Change of Mind/Exchange: Items may be returned within 30 days if unused, in original condition, and with all packaging intact. Return shipping costs are the responsibility of the customer.

• Defective or Damaged Items: Contact us immediately. We will cover return shipping and provide a replacement or full refund.

• Wrong Product Received: Notify us within 30 days. We will ship the correct item or issue a refund at no extra cost to you.

• Non-Delivery/Cancellation: If your order does not arrive within the expected timeframe, or if you cancel before shipment, please contact us for assistance and a refund if applicable.

• Custom/Personalized Products: Please note that custom-made or personalized items are not eligible for return unless defective or damaged.

Refund Process

• Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days, and the credit will be applied to your original payment method.

• Please note: Refunds may take up to 7 calendar days to appear in your account, depending on your bank or payment provider.

Important Notice

We reserve the right to refuse returns or refunds if the item(s) do not meet the conditions outlined in this policy.

For further assistance, please visit our Contact Us page or email support@kuzuma.store.