FAQs
What types of products does Kuzuma Store sell?
We specialize in high-quality, easy-to-apply wall decals designed to transform your home, office, nursery, or any space with style and personali
What payment methods are accepted?
We accept PayPal and Venmo. All transactions are processed securely in U.S. Dollars (USD).
How long does order processing take?
Orders are typically processed within 1–2 business days (excluding weekends and holidays). You’ll receive an email confirmation once your order has been shipped.
What are your shipping options and delivery times?
Free Shipping: Free delivery within 5 to 7 business days.
Standard Shipping: Standard delivery in 2 to 5 business days for a flat fee of $10.50.
Express Shipping: For a fee of $22.50 USD, your package will arrive in 1 to 3 business days.
Will I receive tracking information for my order?
Yes. Once your order ships, you’ll receive a tracking number via email so you can monitor delivery in real time
What is your return and refund policy?
You may request a return or refund within 30 calendar days of receiving your order. Items must be unused, in original condition, and returned with packaging intact. Refunds are processed within 10 business days after inspection.
What should I do if I receive a defective, damaged, or wrong product?
Please contact us immediately at support@kuzuma.store with your order details. We’ll arrange a replacement or refund at no additional cost.
How can I contact Kuzuma Store for support?
Email us at support@kuzuma.store
Customer Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM (CST)
We aim to respond to all inquiries within 12 hours.