1. What types of products does Kuzuma Store sell?
We specialize in high-quality, easy-to-apply wall decals designed to transform your home, office, nursery, or any space with style and personality.
2. How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You can pay securely using credit/debit cards, PayPal, checks, or money orders.
3. What payment methods are accepted?
We accept Visa, MasterCard, American Express (AMEX), Discover, JCB, PayPal, checks, and money orders. All transactions are processed securely in U.S. Dollars (USD)
4. How long does order processing take?
Orders are typically processed within 1–2 business days (excluding weekends and holidays). You’ll receive an email confirmation once your order has been shipped.
5. What are your shipping options and delivery times?
Standard Shipping: 4–7 business days (free).
Expedited Shipping: 2–4 business days (flat $4.99 fee).
We ship using trusted carriers like USPS, UPS, FedEx, and DHL.
6. Will I receive tracking information for my order?
Yes. Once your order ships, you’ll receive a tracking number via email so you can monitor delivery in real time
7. What is your return and refund policy?
You may request a return or refund within 30 calendar days of receiving your order. Items must be unused, in original condition, and returned with packaging intact. Refunds are processed within 7 business days after inspection.
8. What should I do if I receive a defective, damaged, or wrong product?
Please contact us immediately at support@kuzuma.store with your order details. We’ll arrange a replacement or refund at no additional cost.
9. Do you offer international shipping?
Yes, we ship internationally. Delivery times and fees may vary depending on your location. Additional customs duties or bank conversion fees may apply.
10. How can I contact Kuzuma Store for support?
Email us at support@kuzuma.store
Customer Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM (CST)
We aim to respond to all inquiries within 24 hours.
