Privacy policy

At Kuzuma Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services, and outlines your rights concerning that data.

1. INFORMATION WE COLLECT

When you use our services, we may collect the following types of information:

A. Personal Identification Information (PII)

  • Contact Data: Name, email address, phone number, and shipping/billing address, required to process orders and provide customer support.

  • Account Data: Username and password (hashed), preferences, and purchase history.

B. Financial and Transactional Information

  • Payment Information: Details such as credit card or bank account information. This data is collected and processed securely by our third-party payment processors (PayPal). We do not store full credit card details on our servers.

  • Transaction Data: Details about the products and services you have purchased from us.

C. Website Activity Information (Usage Data)

  • Website Activity Information (Usage Data) Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website. Browsing Data: Data about how you interact with our website, such as pages visited, products viewed, browsing time, clickstream data, and referral sources. This includes data collected by Google Analytics and tracking pixels used for Google Ads and Merchant Center reporting.

2. HOW WE COLLECT INFORMATION

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You provide data directly by filling in forms, creating an account, or communicating with us via email.

  • Automated Technologies or Interactions (Cookies): As detailed in Section 7, we collect Usage Data using cookies, server logs, and other similar technologies.

3. HOW WE USE YOUR INFORMATION (PURPOSES)

We use the information we collect for the following purposes:

  • Order Fulfillment: To process, ship, and deliver your orders and manage returns and exchanges.

  • Communication: To send updates regarding your orders, products, or services; provide customer support and respond to inquiries.

  • Service Improvement: To monitor and analyze trends, improve our website, services, and overall customer experience.

  • Marketing and Personalization: To deliver personalized recommendations, special offers, and advertising, based on your purchasing history and browsing activity (where consent is given, if required).

  • Legal & Security: To protect our business, prevent fraud, and comply with all applicable legal and regulatory requirements.

4. DATA SECURITY

We implement appropriate and reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

  • Encryption: Payment information is encrypted using SSL (Secure Sockets Layer) technology during transmission.

  • Storage: We restrict access to personal data to employees, contractors, and agents who need to know that information in order to process it.

5. SHARING YOUR INFORMATION

We do not sell, trade, or rent your Personal Identification Information to outside parties for their independent marketing purposes. We may only share your data with the following categories of recipients:

  • Service Providers (Third-Party Processors): With trusted partners who assist us in operating our website, conducting our business, or servicing you, such as payment processors (e.g., PayPal), shipping carriers, email service providers, and marketing platforms. These parties are contractually obligated to keep your information confidential and secure and process data only in accordance with our instructions.
  • Legal Compliance and Protection: When required by law, regulation, or legal process (e.g., in response to a subpoena or court order), or to protect the rights, property, or safety of our business, customers, or others.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

6. YOUR RIGHTS

You have the following rights regarding the personal information we hold about you. To exercise these rights, please contact us via the details in Section 9.

  • Right to Access: You have the right to request copies of your personal data we hold.

  • Right to Correction/Update: You have the right to request corrections or updates to any information you believe is inaccurate or incomplete.

  • Right to Deletion (Right to be Forgotten): You have the right to request the deletion or removal of your personal data, subject to applicable laws (e.g., retaining transaction records for tax purposes).

  • Right to Object/Opt-Out: You may object to the processing of your personal data for direct marketing purposes at any time by clicking the "unsubscribe" link in any marketing email.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses "cookies" (small data files placed on your device) and other tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.

  • You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

8. MINORS

Our Service is not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your minor child has provided us with Personal Information, please contact us immediately, and we will take steps to remove that information from our servers.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. Changes take effect immediately upon their posting on the website.

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Email: support@kuzuma.store

Address: 726 Peach St APT A, Abilene, TX 79602, United States

We will respond promptly to ensure your concerns are addressed and your privacy is protected.