Thank you for choosing Kuzuma Store! We aim to provide a seamless and reliable shipping experience for all our customers. Please review the details of our delivery services below.

1. Order Processing Time

• Order cut-off time: 02:00 PM (GMT-06:00) Central Standard Time – Chicago.

• Orders are processed within 1–2 business days (excluding weekends and public holidays) after purchase.

• Each order is carefully prepared, inspected, and securely packed before shipment.

2. Delivery Options

• Standard Shipping: Delivered within 4–7 business days at no additional cost.

• Expedited Shipping: Delivered within 2–4 business days for a $4.99 USD fee.

3. Shipping Carriers

We partner with trusted carriers, including USPS, UPS, FedEx, and DHL, to ensure reliable domestic and international deliveries. The carrier used will depend on your shipping address and selected option.

4. Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.

• You can track your package in real-time via the carrier’s website or by logging into your Kuzuma Store account.

5. Checking Order Status

• Log in to your account at Kuzuma Store to view your order history.

• Use your tracking number to monitor the status and estimated delivery of your shipment.

6. Missing or Incorrect Items

If you receive an incomplete or incorrect order, please contact our customer service team immediately at support@kuzuma.store.

• We will investigate promptly and provide a replacement or refund as necessary.

7. Delivery Timeframe Commitment

We understand the importance of timely delivery. With our streamlined shipping process, most orders arrive within one week from the order date.

8. International Shipping 

• Delivery times may vary depending on the destination country and customs clearance.

• Customers are responsible for any applicable customs duties, taxes, or import fees.

9. Customer Support

If you have questions regarding your order or shipping status, please contact us email: support@kuzuma.store