Requesting a Refund/Return Process:

To request a refund or return, please contact our customer service team at support@kuzuma.store within 15 days calendar days of receiving your order. Please provide your order number and reason for the return.
Our customer service team will provide you with instructions on how to return the item(s) and the return shipping address, if applicable.
Refund/Return Process for Different Scenarios:

Exchange/Change of Mind: If you wish to exchange an item or change your mind about your purchase, you may return the item(s) within 15 days calendar days of receiving your order. The item(s) must be unused and in its original condition with all tags and packaging intact.
Defective/Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund as soon as possible.
Wrong Product Received: If you receive the wrong product, please contact us within 15 days calendar days of receiving your order. We will arrange for the correct item to be shipped to you or provide a refund.
Non-Delivery/Cancellation: If your order has not arrived within the expected timeframe or you wish to cancel your order before it is shipped, please contact us. We will investigate the issue and provide a refund if necessary.
Clear Timeframes for Returns/Refunds:

For standard returns/exchanges: 15 days calendar days from the date of receiving your order.
For defective/damaged items or wrong product received: 15 days calendar days from the date of receiving your order.
For non-delivery/cancellation: Please contact us immediately.
Receiving Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within [number of days] calendar days.
Refund Timeframe:

Refunds may take 7 days calendar days to appear in your account, depending on your bank or payment provider.
Please note: We reserve the right to refuse returns or refunds if the item(s) do not meet the specified conditions outlined in our Returns & Refunds Policy.